COVID-19 Updates

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BY ELIXR HEALTH CLUBS
Tuesday Mar 17, 2020
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COVID-19 MEMBER UPDATE MONDAY 23/03/2020

Following government protocol, Elixr Health Clubs is currently closed. 

Membership fees will be stopped automatically during the club closure period including Swim School. Email confirmation will be sent out soon.

To keep you healthy, Elixr is coming home with you with online classes for our members. Please click here for access, and be sure to follow us on Facebook and Instagram for further updates.

If your matter is urgent, please fill out our contact form here and one of our team will come back to you as soon as possible.

Thank you to our wonderful Elixr community for showing us so much support through this time. Together we will get through this. 

 

COVID-19 MEMBER UPDATE THURSDAY 19/03/2020

Thank you for your patience if you have emailed us with queries as we have had many emails during this period. Elixr continues to welcome many members through our doors for their regular workouts and classes. 

We would like to assure you that we are staying well informed of any developing information regarding COVID-19, and following the advice and recommendations from the Government, Department of Health and the World Health Organisation. In line with Government policy, any member who returns from overseas travel will be required to self-isolate for 14 days before coming to our clubs. 

Please find below key information which applies to both Elixr members and staff and we will continue to introduce in-club policies as required.

 

Our Classes and Timetable Changes

  • We have adjusted class timetables to reflect member demand. Please check the online timetable for all changes as we adjust according to demand.
  • The timetable will be fluid as the situation evolves so please check the timetable before coming to class and we encourage you to also join our social channels to keep updated. You can find us on Facebook and Instagram.
  • Effective Friday 20th March we will reduce class sizes across the clubs to allow a 1.5 metre gap between our members, in line with social distancing policies from the Department of Health.
  • Class tickets have been reduced accordingly and instructors will guide you in class.
  • Please bring your own mat for classes, if you do not have a mat, you may use ours, however we recommend you should thoroughly clean it BEFORE and AFTER use.
  • In yoga, soft props (bolsters, straps and blankets) will not be available for use. Please bring your own props if you need them during class. Hard props such as chairs, blocks and yoga wall straps that are able to be wiped before and after use will still be available.
  • We will not be performing any hands-on assists during any classes.
  • Please note our pool is computer monitored every second for safe chlorine control to maintain safety and cleanliness. 

 

Our Team

  • We are having daily meetings with our various managers and communicating daily with team members.
  • We have introduced stringent cleaning policies including continuously disinfecting common surfaces including reception desks, door handles and lift buttons with a hospital-grade disinfectant.
  • To minimise the spread of the virus, we are asking any team members who are unwell to stay at home and monitor any flu-like symptoms.
  • In line with Government policy, any staff member who returns from overseas travel will be required to self-isolate for 14 days.
  • We have hand sanitiser for use available at reception and throughout the club.


General Safety Rules

  • If you are unwell or have flu-like symptoms please refrain from attending the club. We reserve the right to ask any members who are displaying flu-like symptoms not to enter (including coughing or sneezing).
  • Wash your hands thoroughly with soap for 20 seconds BEFORE and AFTER your workout.
  • Clean all equipment BEFORE and AFTER your workout with antiseptic spray.
  • Bring your own towel to class or hire one from reception. No towel, no workout.
  • We recommend wearing grip socks to Pilates classes, available for purchase online. Gloves for RFK can be purchased at Bondi reception or Rebel Sport.
  • Cover sneezes or coughs with your elbow or towel, not your hands.

 

Thank you for your understanding and support during this challenging time for our whole community. We give great thanks to the many members who have passed kind words and support to Elixr team members and Elixr as we strive to continue to look after everyone.

 

COVID-19 FAQ’S

Are gyms in general safe to be used? If you have any doubts please see NSW Health’s most recent Facebook post in regards to this:

“Is it safe for me to go to the gym? Here are some tips on social distancing in gyms:

• Keeping fit remains important. If you are well and have not been asked to self-isolate then you can go to the gym. Don’t go to the gym if you are unwell.

• You should use wipes provided before you use each piece of equipment.

• You should try to go to the gym when it’s less crowded.

• Gym classes are currently OK, but this advice may change.

• Gyms should be ensuring that they are cleaning regularly, using appropriate disinfectant”

 

In accordance with Government new policies, how is Elixr managing to make sure that there isn’t more than 100 people at Elixr at one time?

The Australian Department of Health has restricted indoor gatherings to be less than 100 people within a single enclosed area or room.  Elixr does not have a single room space where we have more than 100 people.  Keeping this in mind we are constantly monitoring our member capacity within all our clubs.  Elixr will ensure this is an ongoing process and update all members accordingly if there are any changes.

 

How is Elixr managing our class numbers given the enforced social distancing?

The health and safety of our members and staff remains our priority at this time. Effective Friday 20th March we will reduce all class sizes to allow a 1.5 metre gap between our members (in line with social distancing recommendations from The Australian Department of Health).  Elixr will be using signage in classes where equipment like reformer beds and spin bikes are, to indicate which machine can be used, please be sure to comply with this signage.

 

What is going to happen to memberships if Elixr shuts down?

In the event of a shutdown, we will be working remotely to continue admin functions, and we will be able to communicate with members via email and adjust all billing accordingly.

 

What if I want to place my membership on hold?

To place your membership on hold, please visit http://www.elixr.com.au/my-elixr/time-freeze   We will assess each request and come back to you directly.

 

Why is there a 3 day period to implement my membership freeze?

Our current terms and conditions remain our primary guide for freeze processing times. We are currently receiving a high frequency of admin enquiries so please bear with us as correspondence may take longer than usual.

If you did want to make any other enquires please feel free to contact our club on 02 8113 8800, we ask that you have your membership number ready (found on the back of you tag) so that we can help with your questions as quick as possible.

We thank you for your patience as we work as fast as possible on servicing our members and responding to requests.

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